Terms & Conditions

Welcome to Yoyime Clinic. These Terms & Conditions ("Terms") govern your access to and use of the Yoyime Clinic website, online forms, appointment booking channels, WhatsApp and other communication channels, as well as the services, treatments, offers and packages provided at our clinic located at Yoyimé Clinic – 106 Salah Al Din St, Deira, Dubai, United Arab Emirates.

Please read these Terms carefully. They are written to be clear and fair — to protect both you as a patient and Yoyime Clinic as a healthcare provider — and they apply together with any consent forms, treatment-specific terms and our Privacy Policy.

In these Terms, the following words have the following meanings:

• "Yoyime Clinic", "we", "us", "our" — Yoyime Clinic, operated by Yoyime Clinic, located at Yoyimé Clinic – 106 Salah Al Din St, Deira, Dubai, United Arab Emirates.
• "Patient", "client", "you", "your" — any person who visits the Website, contacts the clinic, books an appointment, purchases a package, or receives any service or treatment from Yoyime Clinic, including a parent or legal guardian acting on behalf of a minor.
• "Website" — the website located at https://yoyimeclinic.com, including all of its pages, forms, booking tools and content.
• "Services" — the dental, dermatology, aesthetic, laser, skin, wellness, IV therapy, cosmetic dentistry, anti-aging and related healthcare and consultation services offered by Yoyime Clinic.
• "Treatment" — any clinical procedure, therapy or session provided to a Patient by the clinic's clinical team.
• "Packages" — any bundle of Services or sessions offered together, whether at standard or promotional pricing.
• "Booking" — any appointment request or confirmed appointment made through the Website, by phone, WhatsApp, email, social media or in person.
• "Content" — all text, images, videos, graphics, logos, service descriptions, prices and other material appearing on the Website or on Yoyime Clinic's official channels.

By accessing or using the Website, submitting an enquiry or booking form, contacting us by phone, WhatsApp, email or social media, purchasing a package or voucher, attending an appointment, or receiving any of our Services, you confirm that you have read, understood and agreed to these Terms.

If you do not agree with these Terms, please do not use the Website or book our Services. If you are booking on behalf of another person, you confirm that you are authorised to do so and that they accept these Terms.

The Content on this Website is provided for general information purposes only. It is not medical advice, a diagnosis, a prescription, emergency guidance, or a substitute for a consultation with a qualified clinician, and viewing the Website does not create a doctor–patient relationship.

Every treatment offered by Yoyime Clinic requires assessment by our qualified clinical staff. Whether a treatment is suitable for you depends on your medical history, current health status, medication, skin type, dental condition and a proper clinical evaluation — which is why consultation always comes before treatment.

In a medical emergency, do not rely on this Website or wait for a clinic appointment. Contact the UAE emergency services (such as 998 for ambulance) or go immediately to the nearest hospital emergency department.

• Appointments may be booked through the Website, by phone, WhatsApp, email, social media or in person at the clinic.
• A Booking is confirmed only once you receive confirmation from the clinic through one of our official channels.
• We make every effort to keep confirmed appointment times. However, the clinic may need to reschedule an appointment due to doctor or specialist availability, equipment availability, emergency cases or operational reasons. Where this happens, we will inform you as early as reasonably possible and offer an alternative time.
• Please arrive on time for your appointment. Late arrival may reduce your available treatment time or require rescheduling, so that other patients are not affected.
• You are responsible for providing accurate personal and contact information when booking, so that confirmations, reminders and instructions reach you correctly.

• A consultation with a doctor or specialist may be required before certain treatments can be planned or performed.
• A consultation fee may apply and will be communicated to you before or at the time of booking.
• A consultation does not guarantee eligibility for a particular treatment. Our doctors and specialists may decline, adjust or postpone a treatment where, in their professional judgement, it is not clinically suitable or safe for you.
• Your treatment plan, the recommended number of sessions and the final pricing may change following your assessment, and any changes will be explained to you before you commit.

Safe treatment depends on accurate information. As a Patient, you agree to:

• Disclose your relevant medical history honestly and completely, including allergies, current medication, pregnancy or breastfeeding, previous procedures and surgeries, chronic illnesses, dental history, skin conditions and any other information reasonably relevant to your care.
• Update the clinic if your health status or medication changes during a course of treatment.
• Follow the pre-treatment and post-treatment (aftercare) instructions provided to you.

Failure to disclose accurate and complete information may affect your safety, your suitability for treatment and your results. Yoyime Clinic reserves the right to decline, pause or modify a treatment where the clinical team considers it unsafe or unsuitable, and this right exists to protect you.

Healthcare and aesthetic outcomes are individual. You acknowledge and accept that:

• Results vary from person to person and depend on factors such as health status, skin type, dental condition, age, lifestyle and how aftercare instructions are followed.
• No treatment outcome is guaranteed, and no statement on the Website, in our marketing or by our staff should be read as a guarantee of results.
• Before-and-after images, testimonials and examples shown by the clinic are for reference only and illustrate individual cases; they do not indicate the result you will personally achieve.
• The number of sessions required may vary from initial estimates, and some treatments require maintenance sessions to sustain results.
• Depending on the procedure, some treatments may involve temporary effects such as discomfort, redness, swelling, sensitivity, bruising, peeling or downtime. Where applicable, these will be explained to you during consultation and in your consent documentation.

• You may be required to sign consent forms before certain treatments are performed.
• Where applicable, the risks, expected benefits, alternatives and aftercare requirements of a treatment will be explained to you before you consent.
• You have the right to ask questions — and to receive clear answers — before proceeding with any treatment, and you may withdraw your consent at any time before a procedure begins.
• If you decline to sign a consent form that is required for a particular treatment, the clinic may be unable to perform that treatment.

• Treatment prices may vary depending on the consultation outcome, treatment area, complexity, number of sessions, materials used, technology involved, the doctor's recommendation and whether the treatment forms part of a package.
• Prices, offers and packages published on the Website or elsewhere are indicative and subject to change. The applicable price will be confirmed to you before treatment or purchase.
• Value Added Tax (VAT) may apply to Services and products where required under UAE law and, where applicable, will be reflected in your invoice.
• Full or partial payment, or a deposit, may be required before certain treatments or to secure certain Bookings, and this will be communicated to you in advance.
• Detailed invoices or receipts will be issued for payments made to the clinic.
• Accepted payment methods may include cash, debit/credit card, online payment link, bank transfer, instalment providers such as Tabby, or other approved methods where available.
• Charges imposed by banks, card issuers or payment gateways (such as transfer fees or currency conversion charges) are not the responsibility of Yoyime Clinic, unless the law requires otherwise.

• Offers and promotions are valid only for the period stated and while availability lasts.
• Offers cannot be combined with other offers, discounts or packages unless this is clearly stated.
• All offers and packages remain subject to clinical suitability. Purchasing a package does not override the clinical team's judgement about whether a treatment is appropriate for you; where a purchased treatment is found unsuitable, the matter will be handled under our Refund Policy (Clause 13).
• Package inclusions must be used as described in the package terms and cannot be exchanged for other services unless the clinic agrees in writing.
• Unused sessions may expire at the end of the stated package validity period (typically 12 months unless otherwise stated at purchase).
• Packages and prepaid sessions are personal to the named Patient and are non-transferable unless the clinic approves a transfer in writing.
• The clinic may withdraw, amend or replace offers and promotions at its discretion and without prior notice, subject to applicable law and without affecting purchases already made.

• If you need to cancel or reschedule an appointment, please inform us at least 24 hours before your appointment time, by phone or WhatsApp.
• Where a booking fee or deposit has been taken and this policy was clearly communicated to you at the time of booking, a late cancellation or failure to attend ("no-show") may result in the loss of that booking fee or deposit.
• Repeated no-shows or late cancellations may result in the clinic requiring advance payment to secure future appointments.
• We understand that genuine emergencies happen. Emergency situations will be considered fairly at the clinic's discretion.
• Where the clinic cancels or reschedules an appointment for its own operational reasons, no cancellation charge will apply to you, and any booking fee will be carried forward or handled under the Refund Policy.

Refunds are handled carefully, fairly and in line with applicable UAE consumer protection principles:

• Consultation fees are generally non-refundable once the consultation has been completed.
• Treatment fees are generally non-refundable once the treatment has started or been performed.
• Refund requests for unused prepaid sessions or unused parts of a package will be reviewed on a case-by-case basis, taking into account the clinic's policy, medical suitability, the package or promotional terms that applied at purchase, sessions already used (which may be recalculated at standard single-session rates), and applicable UAE consumer protection rules.
• Where a refund is approved, it will normally be processed to the original payment method within 14 working days of approval.
• Payments made through third-party instalment providers or payment gateways (such as Tabby) may be subject to those providers' own processing rules and timelines, which are outside the clinic's control.
• No refund will be provided for dissatisfaction based solely on subjective expectations where the Services were delivered professionally, safely and as described, unless a refund is required by applicable law.
• Nothing in this clause limits any rights you may have under applicable UAE consumer protection laws.

Where the clinic sells skincare, dental care, supplement or wellness products:

• Products must be used according to the instructions provided on the product or by our team.
• Suitability and skin or health reactions vary between individuals. Please check the ingredients before use and consult the clinic if you are unsure, have allergies or are pregnant or breastfeeding.
• For health and hygiene reasons, opened or used products may not be returnable, unless the product is defective or a return is required by applicable law.
• Defective products will be replaced or refunded in line with applicable UAE consumer protection rules.

• Gift cards, vouchers and clinic credits are valid for the period stated on them or at the time of issue.
• They cannot be exchanged for cash and are non-refundable, unless a refund is required by applicable law.
• Lost, stolen or deleted vouchers may not be replaced, so please keep them safe.
• Redemption is subject to appointment availability and clinical suitability for the chosen treatment.

• Patients under the age of 18 (or as otherwise defined under applicable UAE law) may require the consent of a parent or legal guardian before receiving Services.
• Certain treatments — particularly aesthetic, laser and cosmetic procedures — may not be available to minors.
• The parent or legal guardian is responsible for providing accurate information about the minor's health and must attend the consultation and treatment where the clinic requires it.

Yoyime Clinic is committed to a safe and respectful environment for patients, doctors and staff. We ask the same in return:

• Please treat our doctors, clinical team, staff and other patients with courtesy and respect.
• Abusive, threatening, discriminatory, harassing or otherwise inappropriate conduct will not be tolerated.
• The clinic may refuse service, end an appointment or ask a person to leave the premises where behaviour is unsafe, disrespectful or disruptive.
• Deliberate or negligent damage to clinic property may be charged to the person responsible at reasonable cost.

• Clinical photographs or videos may be taken, with your consent, as part of your medical records and treatment assessment (for example, before-and-after documentation for your file).
• Any use of your images or details for marketing, social media or promotional purposes requires your separate written consent. You are free to refuse marketing use, and refusing will never affect the quality of your care.
• Testimonials and reviews you share about the clinic must be truthful and based on your genuine experience.
• The clinic may moderate its own platforms and may remove comments that are offensive, false, defamatory or unlawful.

• The Website is provided for your lawful, personal use.
• You must not misuse the Website — including attempting to hack, disrupt or damage it; scraping or copying its Content; uploading malicious code or files; impersonating others; or submitting false, misleading or fraudulent information through forms or booking tools.
• The clinic may restrict, suspend or block access to the Website or its booking channels where misuse occurs.

• We work to keep the Website accurate and current, but information may change without notice.
• Content is provided in good faith and is not guaranteed to be complete, up to date or suitable for every individual case.
• Service availability, prices, doctors and specialists, technologies, packages and offers may change from time to time.
• Please confirm important details — including prices, availability and treatment suitability — directly with the clinic before booking.

The Yoyime Clinic name, logo, brand identity, Website design, and all text, images, videos, graphics, service descriptions and other Content belong to Yoyime Clinic or its licensors and are protected by applicable intellectual property laws.

You may view and share links to our Content for personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, republish, sell or use any Content for commercial purposes without our prior written permission.

The Website and our communications may include links to or integrations with third-party platforms — such as Google Maps, payment gateways, instalment providers, social media platforms, WhatsApp and booking tools.

These platforms operate under their own terms and privacy policies, which we encourage you to review. Yoyime Clinic is not responsible for the content, policies, availability, downtime, data handling practices or errors of third-party platforms.

To provide our Services, we may collect and process personal information — and, where necessary, health-related information — for purposes including booking, consultation, treatment, medical records, payment, aftercare, communication with you, and legal or regulatory compliance.

Your information is treated with confidentiality and protected using reasonable technical and organisational safeguards, and it is handled in line with applicable UAE data protection laws and principles. Health records are accessed only by those who need them to deliver or support your care.

For full details of how we collect, use, store and protect your information — and the choices available to you — please refer to our Privacy Policy at https://yoyimeclinic.com/privacy, which forms part of these Terms.

• By contacting the clinic or making a Booking, you agree that we may send you service-related communications — such as appointment confirmations, reminders, treatment instructions, invoices, aftercare messages and follow-up communication — by call, SMS, WhatsApp, email or other channels you have used to reach us.
• Marketing and promotional messages are sent only where permitted, and with your consent where applicable law requires it.
• You may opt out of promotional communication at any time by contacting us or using the opt-out option provided. Please note that essential service messages (such as appointment confirmations or safety-related instructions) may still be sent, as they are necessary for your care.

• To the maximum extent permitted by UAE law, Yoyime Clinic shall not be liable for indirect, incidental or consequential losses arising from your use of the Website, appointment delays or rescheduling, the acts or omissions of third-party platforms and payment providers, or a Patient's failure to disclose accurate information or to follow medical and aftercare instructions.
• Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under UAE law.
• Nothing in these Terms reduces or replaces your rights as a patient. Medical liability, patient rights and healthcare standards remain governed by the applicable healthcare laws and regulations of the UAE and the Emirate of Dubai.

You agree to use the Website and our Services lawfully and honestly. To the extent permitted by law, you may be held responsible for losses, claims or costs reasonably arising from your unlawful use of the Website or Services, knowingly false or fraudulent information you submit, your material breach of these Terms, or your violation of the rights of the clinic, its staff or other patients.

Yoyime Clinic will not be liable for delays or failure to perform its obligations caused by events beyond its reasonable control, including (without limitation) government restrictions or directives, utility or power failures, internet or system outages, public health events, natural events, transport disruption, emergency closures, or supplier and equipment availability issues. Where such an event affects your appointment, we will reschedule or otherwise resolve the matter fairly and as promptly as reasonably possible.

We may update these Terms from time to time — for example, to reflect changes in our services, policies or applicable law. The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of the Website or our Services after an update means you accept the revised Terms. Where a change materially affects an existing package or prepaid service, the terms that applied at the time of your purchase will continue to apply to that purchase unless the law requires otherwise.

These Terms are governed by the laws of the United Arab Emirates as applicable in the Emirate of Dubai. Any dispute arising from or relating to these Terms, the Website or our Services shall be subject to the competent courts and authorities of Dubai, United Arab Emirates, unless otherwise required by applicable law.

Your feedback matters, and concerns are taken seriously. If you have a complaint about any aspect of our Services, please contact us by phone, WhatsApp, email or in person. We will acknowledge your complaint promptly, review it professionally and fairly, and respond to you with our findings and, where appropriate, a resolution. If you remain unsatisfied after our internal process, you may refer the matter to the competent authorities in Dubai.

Yoyime Clinic
Yoyimé Clinic – 106 Salah Al Din St, Deira, Dubai, United Arab Emirates
Phone: +971 4 884 3396 | +971 50 225 7535
WhatsApp: +971 50 225 7535
Email: hello@yoyimeclinic.com
Website: https://yoyimeclinic.com

Thank you for choosing Yoyime Clinic. We are committed to clear communication, responsible care and a safe, respectful patient experience — and these Terms exist to support exactly that.